Refund Policy-Wifi Zone

Refund Policy (For WiFi Zone)

  • In normal case there is no refund because customer recharge there account only after using our Free Wifi Trial.
  • No upgrade or downgrade is allowed.
  • If in any case it is found that any issue by MFT side the refund will be initiated within 7 day.
  • These all policy are only for WiFi Zone not applicable for Broadband or Internet Lease Line services.

Refund Policy (For Broadband Connection)

  • All packages are for a period of 30 days unless stated otherwise.
  • Installation cost & package subscription are to be paid in advanced.
  • Advertised speed is guaranteed till ISP PoP.
  • Documentation (CAF, Address proof, Photo ID proof, Photograph) is mandatory before activation.
  • Data carry forward option is not available for FUP plans.
  • Bandwidth mentioned is not dedicated but indicated to the limits mentioned.
  • Installation & Monthly charges are not refundable.
  • Taxes will be charged extra as applicable.
  • Speed depend on availability.
  • Max Contention Ratio for Users – 1:10
  • For Home User Only.
  • Upload Speed restricted to 15 Mbps